A recent report headed up by an EU watchdog highlights that up to half of websites selling electrical goods are breaking European laws established to protect consumer rights.
The most significant finding was that many (66%) failed to highlight the right to return a product within seven days.
Other key findings included:-
- Extra delivery charge information for bigger items was either missing or hard to find on a website
- Full disclosure about the trader was not available. Traders must publish their trading name, address and email contact details
- Of the 14 UK websites analysed, 6 failed to comply
Any website continuing to break the law will face fines.
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